1. Our commitment to your privacy

The Activ Group Solutions Pty Ltd ABN 64 640 456 971 and its related bodies corporate (Activ Group, we, us or our) respect your right to privacy and are committed to protecting the personal information of our customers, clients and website visitors.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains, in clear and transparent language, how we collect, use, store and disclose personal information.

This Privacy Policy supports Activ Group’s management systems and governance framework, including compliance, risk management and continual improvement obligations.

 

2. What is personal information?

Personal information is information or an opinion about an individual who is reasonably identifiable. This may include your name, contact details, address, email address, and payment or billing information.

 

3. How we collect personal information

We may collect personal information when you:

• visit or use our websites;
• contact us by phone, email or online forms;
• enquire about or use our services;
• provide feedback, complete surveys or participate in promotions.

We may also receive personal information from third parties where permitted by law. If this occurs, we will protect the information in accordance with this Privacy Policy.

 

4. Why we collect and use personal information

We use personal information to:

• provide, manage and improve our services;
• communicate with you and respond to enquiries;
• send service-related updates and information;
• improve our products and better understand customer needs;
• meet legal, regulatory and governance obligations;
• send marketing communications where permitted by law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

 

5. Disclosure of personal information

We may disclose personal information to:

• our employees and contractors;
• suppliers and service providers engaged to deliver our services;
• professional advisers such as lawyers, accountants and insurers.

We only disclose personal information where it is reasonably necessary and take steps to ensure third parties handle information appropriately.

We may also disclose personal information where required or authorised by law, including to regulators or law enforcement agencies.

If there is a sale, restructure or change of control of our business, personal information may be transferred as part of that transaction, subject to confidentiality and privacy obligations.

 

6. Overseas storage and disclosure

Some personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles.

 

7. Security of personal information

We take reasonable physical, electronic and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While we take reasonable steps to protect personal information, no method of transmission over the internet is completely secure and information is provided at your own risk.

 

8. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete.

Requests should be directed to:

Email: generalenquiries@activgroup.io

We may refuse access in limited circumstances permitted by the Privacy Act.

 

9. Privacy complaints

If you have a concern or complaint about how we handle personal information, please contact our Privacy Officer:

The Activ Group Solutions Pty Ltd
26 Harker Street Burwood VIC 3125 Australia
Email: generalenquiries@activgroup.io

We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may
lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

10. Websites, cookies and third-party links

When you visit our websites (including https://activgroup.io and https://ecoactiv.com.au), we may collect basic technical information such as browser type, device type and pages visited. This information helps us improve website performance and user experience.

We may use cookies to analyse website traffic and improve website functionality. You can disable cookies in your browser settings, however this may affect how the websites operate.

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or governance arrangements.

The current version will always be available on our websites. Previous versions may be provided upon reasonable request.

Contact details

The Activ Group Solutions Pty Ltd ABN 64 640 456 971
26 Harker Street, Burwood VIC 3125 Australia
Email: generalenquiries@activgroup.io
Phone: 1800 111 399

Last updated February 2026.