3. Estimates & Final Valuation

• Any estimate provided on the Program website is indicative only and does not constitute a binding offer.
• Estimates may be varied after review of photos, descriptions, and supporting information provided by you.
• The final trade-in value will be determined only after physical inspection of the Equipment by Ecoactiv and/or an authorised Evaluation Partner.
• Ecoactiv and its Evaluation Partners may revise or withdraw any offer where the Equipment’s actual condition differs from the declared condition, or where the Equipment is found to be ineligible.
• Trade-in offers are valid for thirty (30) calendar days from the date of issue unless expressly stated otherwise.

4. Condition Criteria

• You must provide an accurate declaration of the functional and cosmetic condition of your Equipment, including disclosure of faults, defects, missing parts, or cosmetic damage.
• Upon inspection, the trade-in value may be reduced or the Equipment rejected if:
  
  • the Equipment exhibits faults, defects, or cosmetic damage not disclosed at submission;
  • the Equipment is in a lower functional or cosmetic condition than represented;
  • any declared accessories, components, or parts are missing.
• In such circumstances, Ecoactiv will issue a revised trade-in value reflecting the actual condition, or reject the Equipment and provide the option for return under clause 7.

5. Packaging & Shipping

• You are solely responsible for ensuring that the Equipment is securely packaged to withstand transit.
• Ecoactiv is not liable for any loss, theft, damage, or deterioration occurring in transit to the evaluation centre.
• Where provided, shipping labels cover postage charges only. Packaging materials are your responsibility.
• Where we provide you with a shipping label to send your Equipment, the cost of that label may be deducted from the final trade-in value, as described on the Program website.

6. Ownership & Legitimacy

• By submitting Equipment, you represent and warrant that:
  
  • you are the sole legal and beneficial owner of the Equipment;
  • the Equipment is not counterfeit, stolen, or subject to any third-party rights; and
  • you have full authority to transfer ownership to Ecoactiv.
• Equipment suspected to be counterfeit, stolen, or unlawfully obtained may be reported to law enforcement agencies, including the police, and retained as required by law.
• Risk in the Equipment remains with you until it is received at the evaluation centre.

7. Returns

• Once you accept the final trade-in offer, ownership of the Equipment passes to Ecoactiv (or its nominee). If you decline the final trade-in offer, ownership remains with you and clause 7 will apply in relation to returns.
• If you decline the final offer, you may request the return of your Equipment.
• Returns will only be processed once you have paid any applicable processing and shipping fees, as advised by Ecoactiv, unless the Program or Sony Promotional Terms state that Ecoactiv or Sony will cover those return costs (or if Ecoactiv advises you of this at the time of organising the return). Where Ecoactiv or Sony has been funding such costs and this funding ends, you may again be required to pay the return shipping and processing fees.
• Ecoactiv is under no obligation to return Equipment where it is determined to be counterfeit, stolen, or otherwise unlawful.

8. Coupons & Rewards

• Upon acceptance of the final trade-in offer, Ecoactiv will issue your reward in the form of Sony Online Store discount coupons. You may be issued more than one coupon as the coupons are in fixed denominations.
• Coupons will be delivered by email within ten (10) business days of final inspection and approval.
• Coupons are:
  
  • Non-transferable;
  • not redeemable for cash or any other consideration;
  • incapable of replacement if lost, stolen, deleted, or otherwise misplaced after delivery.
• Coupons are governed solely by Sony’s Promotional Terms, available at https://store.sony.com.au/di-trade-in-terms.html, and may be redeemed only at the Sony Online Store online. Coupon(s) are valid for 3 months from date of issue.
• Ecoactiv and Activ Group have no responsibility for the redemption, validity, or use of Coupons once issued, except to the extent required by law.

9. Data Responsibility

• You are solely responsible for deleting all personal data, accounts, and media from your Equipment prior to submission.
• Ecoactiv accepts no responsibility for, and shall not be liable in connection with, any data, accounts, or content remaining on Equipment, or for any loss, disclosure, or misuse of such data.

10. Program Changes

• Ecoactiv may amend, suspend, or terminate the Program at any time without notice, provided that this will not affect any trade-in offers you have already accepted.
• Any determination by Ecoactiv or its authorised Evaluation Partners in relation to trade-in values, eligibility, or the issuance of Coupons shall be final and binding.

11. Liability

• To the fullest extent permitted by law, Ecoactiv excludes all liability for any loss, damage, cost, or claim arising out of or in connection with your participation in the Program, including but not limited to:
  
  • the condition of Equipment upon arrival at the evaluation centre;
  • any findings or determinations made by Evaluation Partners;
  • any delays in processing or issuing vouchers.
• Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

12. Governing Law

• These Terms are governed by the laws of Victoria, Australia.
• The courts of Victoria shall have exclusive jurisdiction over any dispute arising out of or in connection with the Program.

Last updated: 4 December 2025.